Refund policy

Return & Refund Policy

Last Updated: October 24, 2026

At Juvani, customer satisfaction is important to us. We want you to feel confident when shopping for our drink coasters and home accessories.

This Return & Refund Policy explains how returns, refunds, exchanges, and order-related concerns are handled.

1. Our 30-Day Free Return Policy

Juvani offers free returns within 30 calendar days of receiving your order.

If you are not satisfied with your purchase, you may request a return within 30 days of the confirmed delivery date.

Eligible returns are accepted without a return shipping charge.

To initiate a return, contact our customer support team at support@juvani.space.

2. Return Eligibility

To qualify for a return:

Your return request must be submitted within 30 calendar days after delivery.
You must provide proof of purchase, such as an order number or order confirmation.
Returned items should be securely packaged to prevent damage during transit.
Products should be returned with their original accessories and components, where applicable.
Any product condition requirements will be applied consistently with applicable consumer protection laws.

We accept eligible returns for changes of mind, dissatisfaction with the product, or other reasonable return requests.

Your statutory consumer rights remain unaffected.

3. How to Request a Return

To start a return, follow these steps:

Step 1: Contact Us

Email support@juvani.space with the subject line "Return Request – Order #[Your Order Number]."

Step 2: Provide Order Details

Include your full name, order number, the item you wish to return, and the reason for your request.

Step 3: Receive Return Instructions

Our support team will review your request and provide return instructions and, where required, a prepaid shipping label.

Step 4: Send Your Item

Pack the item securely and follow the instructions provided.

Please do not send products to our business address without receiving return authorization, as the designated return facility may be different.

4. Free Return Shipping

Juvani covers the return shipping cost for approved returns made within the 30-day return window.

Customers will not be charged a return handling or restocking fee for eligible returns.

We will provide instructions for the appropriate return shipping method.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Include:

Your order number.
A description of the issue.
Clear photographs, if available.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

6. Refund Processing

Once your returned item has been received and reviewed, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used during checkout, unless another method is required or agreed upon under applicable law.

We aim to process approved refunds within 5–10 business days after completing the return review.

Your bank, card issuer, or payment provider may require additional time to display the funds in your account.