Shipping policy

Shipping Policy

Last Updated: October 24, 2026

At Juvani, we believe shopping for beautiful and practical home accessories should be simple and convenient.

We are pleased to offer free worldwide shipping on orders placed through https://juvani.space.

This Shipping Policy explains our shipping charges, estimated delivery times, tracking information, and procedures for delivery-related concerns.

1. Free Worldwide Shipping

Juvani offers free standard shipping to supported destinations worldwide.

Shipping Cost: FREE

There is no minimum order value required to qualify for our standard free shipping offer.

Any applicable taxes, customs duties, or import-related charges will be disclosed where required and handled according to applicable law.

2. Estimated Delivery Time

Our estimated delivery timeframe is 7–10 business days.

Business days generally exclude weekends and public holidays.

Delivery times may vary depending on your destination, customs procedures, carrier operations, and local delivery conditions.

The stated timeframe is an estimate rather than a guaranteed delivery date.

3. Order Processing

After your order is placed, it enters our order verification and preparation process.

We aim to process orders promptly.

Once your order has been dispatched, you will receive a shipping confirmation email when shipment notifications are available.

Order processing and delivery times may be affected by high order volumes, holidays, or unexpected operational disruptions.

4. Shipping Destinations

We offer shipping to customers around the world, subject to carrier availability and applicable legal or logistical restrictions.

If we are unable to ship to your destination, we will contact you and arrange an appropriate resolution, including a refund where applicable.

5. Order Tracking

When tracking is available for your shipment, tracking information will be provided through your shipping confirmation email.

Tracking updates may take some time to appear after the package has been handed over to the carrier.

For assistance with tracking, contact support@juvani.space.

6. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspection, import duties, taxes, or local administrative fees.

Unless checkout expressly states that these charges are included, applicable import-related charges may be the customer's responsibility, subject to local law.

Juvani does not control customs processing times or fees imposed by government authorities.

We recommend reviewing applicable import requirements before placing an international order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details during checkout.

If you notice an error, contact us as soon as possible at support@juvani.space.

We will attempt to update the information before dispatch, but changes may not be possible once an order has entered the shipping process.

8. Delayed Deliveries

Although we aim to deliver orders within 7–10 business days, delays may occasionally occur due to:

Customs inspections or clearance procedures.
Carrier disruptions.
Severe weather or natural events.
Public holidays.
Remote delivery destinations.
Unexpected logistical circumstances.

If your shipment is significantly delayed, please contact our support team so we can investigate.

Your rights under applicable consumer laws remain unaffected.

9. Lost Packages

If tracking indicates that your package may be lost, or if it has not arrived within a reasonable period after the estimated delivery window, contact us.

We will review the available tracking information and coordinate with the shipping provider where appropriate.

If the shipment is confirmed lost before delivery, we will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law.